POOL LTD aims to ensure its customer’s full satisfaction. If you are not completely satisfied with your purchase, you may return your item(s) for store credit.
To return an item, the following conditions must be met:
Returns must be made within 10 business days of delivery. The returned item(s) must be unworn and complete.
Please note - customers will not be refunded for initial shipping costs. Store credit for the web store will be given for the retail price of item(s) purchased.
Once item(s) are received and inspected, store credit will be issued for returned items. If an exchange is being made, the customer will be required to purchase the desired item using the store credit issued. We are not responsible for risk of loss or damage during return shipment.
*Please note -
- Items purchased during seasonal sales cannot be returned or exchanged.
- Items purchased online are not returnable in-store.
- In-store purchases are only refundable in-store
Please contact us at firstname.lastname@example.org for further assistance with a return or exchange.