POOL aims to ensure its customer’s full satisfaction. If you are not completely satisfied with your purchase, you may return your item(s) for store credit.
To return an item, the following conditions must be met:
Returns must be made within 14 business days of delivery. The returned item(s) must be unworn and complete.
Please note - customers will not be refunded for initial shipping costs. Store credit for the web store will be given for the retail price of the item(s) purchased.
Once item(s) are received and inspected, store credit will be issued for returned items. If an exchange is being made, the customer will be required to purchase the desired item using the store credit issued. We are not responsible for the risk of loss or damage during return shipment.
*Please note -
- Items purchased during seasonal sales cannot be returned or exchanged.
- Items purchased online are not returnable in-store.
- In-store purchases are only refundable in-store
Please contact us at firstname.lastname@example.org for further assistance with a return or exchange.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.